At CSH Liquor Trading, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer the following Refund and Returns Policy:
1. Time Limit for Cancellation of Orders
- Orders may be canceled within 24 hours of placement. Please contact us immediately if you wish to cancel your order.
2. Conditions for Cancelling Orders
- To be eligible for cancellation, orders must not have been processed or shipped. Once an order has been processed or shipped, it cannot be canceled.
3. Procedure for Returning Products
- If you wish to return a product, please contact our customer service team within 7 days of receiving your order to initiate the return process.
- Products must be returned in their original condition, unopened, and with all packaging intact.
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
4. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.
5. Exchanges:
- We do not offer exchanges at this time. If you wish to exchange a product, you must return the original item and place a new order.
6. Failure to Return Products
- Failure to return products within the specified timeframe or in the specified condition may result in the denial of the return request.
7. Payment for Canceled Orders
- If your order is canceled within the specified time limit and meets the conditions for cancellation, you will receive a full refund to the original method of payment.
8. Late or Missing Refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us for further assistance.